Eligibility for Refunds
At POMOTO LIMITED, we offer refunds for products that are unused, unopened, and in original packaging. Refunds are available within 30 days of purchase, provided the item is in resalable condition.
Process for Requesting a Refund
To request a refund, please contact our customer service team at POMOTO LIMITED with your order number and details about the product. We will guide you through the return process and ensure your request is handled promptly.
Refund Timeframe
Once we receive the returned product, We will process the refund within 5-7 business days. Refunds will be credited to the original payment method used for the purchase.
Non-Refundable Items
Certain items, such as custom products or clearance sale items, are not eligible for a refund. Please check the product description before making a purchase to understand any exceptions.
Damaged or Defective Products
If your product arrives damaged or defective, please contact POMOTO LIMITED immediately. We will arrange for a full refund or replacement, depending on the situation.
Shipping Charges
Shipping charges are non-refundable unless the return is due to an error on our part or defective merchandise. The customer is responsible for return shipping costs unless otherwise stated by POMOTO LIMITED.
Refund Method
Refunds will be processed through the original payment method used for purchase. If you used a credit card, the amount will be credited back to your card.