Estimated Delivery Time
At POMOTO LIMITED, we aim to process orders within 1-2 business days. Delivery times vary depending on location, and we ensure that your motorcycle accessories are delivered as quickly as possible.
International Orders
We ship worldwide. International shipping rates and delivery times differ depending on your location, and additional customs duties may apply upon arrival
Shipping Costs
Shipping fees are calculated based on delivery location and chosen shipping method. You’ll see the exact cost before confirming your order during checkout.
Track Your Order
Once your order is dispatched, POMOTO LIMITED will send a tracking number. Use this to monitor the status of your shipment and estimate its arrival time.
Handling Damaged or Missing Shipments
If your order is damaged or goes missing during delivery, please notify us immediately. We’ll either replace the product or issue a refund, depending on the circumstances.
Refund Policy Criteria
Refunds are available for products that are unused and unopened, returned within 30 days of purchase. Items must be in original condition for a full refund.
Steps for Returning Items
To initiate a return, please contact our customer support with your order details. We’ll provide instructions on how to return the product and ensure the refund process is quick.
Refund Processing Time
After we receive your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Non-Refundable Products
Certain products, such as custom orders or discounted items, are not eligible for returns or refunds. Please review product descriptions on POMOTO LIMITED for specific details.